Karnet account and data deletion

Last updated: 3 November 2026

This page explains how to delete your account and the data linked to it in Karnet, an app made by Yelkovan.

1. Delete in the app

Open Karnet and make sure you're signed in to your account.
On the Profile tab, open Settings (the gear).
In the Account section, tap Delete account.
Confirm twice: first Delete account, then Yes, delete permanently. If you signed in with Apple, Apple's confirmation screen opens once more.

Deletion happens on the server in one step. If there's no internet or a step fails, nothing is deleted and the app tells you; you can try again. When it's done, you're signed out, the data on this phone is deleted too, and the app starts from the beginning.

2. Delete by email

If you can't open the app or have removed it, send an email with the subject "Karnet account deletion" to info@yelkovan.ai, with your account's email address (if you signed in with Apple, this may be Apple's private relay address) and your nickname. If possible, send it from the account's address; we may ask for more information to confirm the request is yours. We complete your request within 30 days at the latest and let you know.

3. What is deleted

Your sign-in account (Firebase Authentication): user ID (UID), email address and, if you signed in with Google, the name from Google. If you signed in with Apple, the app's authorisation with Apple is revoked too.
Your profile: nickname, friend code, notification tokens.
Your friendships: people you added and who added you, people you blocked, and the records about you in the other person's lists.
What you shared: your posts, reactions, postcards and joint stamp requests, including your posts in other people's feeds.
Your inbox: posts, postcards and joint stamp requests sent to you.
Your backup: stamp records, preferences and all your photos on the server (backup and shared photos).
Other records: your leaderboard points, regulars counts, appeals, delivery queue, email verification records and rate-limit counters.
Everything on this phone: stamps, photos, preferences.

4. What remains

Your friends' phones: postcards and joint stamp photos already downloaded to a friend's phone stay on their phone; we can't delete them.
Report records: if one of your posts was reported, the record (not the content; the post's identifier, nickname and reason) is kept for up to 180 days after it's closed.
The leaderboard: it's recalculated every hour; your name disappears at the next recalculation at the latest.
Server logs: 7 days; they contain no user ID or email.
Your Apple and Google accounts: the account you used to sign in isn't deleted.
Legal records: records the law requires us to keep (if any) are kept for that period.

Karnet is free; there is no subscription to cancel.

5. What you can do without deleting your account

Sign out on this device (Settings › Account): the data on this phone is deleted; your backup stays on the server and comes back when you sign in again.
Erase all data (Profile or Settings): everything on this phone is deleted; if you're signed in, you're signed out first.
Export my data (Settings): take a copy of your data and photos before deleting.
Share less: set the default visibility to "Only me" or add a private zone (Settings › Privacy layers).
Ask for specific data to be deleted: write to info@yelkovan.ai.

6. Contact

info@yelkovan.ai · More information: Karnet privacy addendum