Karnet support
If your question isn't answered below, write to info@yelkovan.ai. Include your nickname, your device and a short description of the problem, and we can help faster. In the app, the address is under Settings › Support.
My stamp says "pending"
A stamp is saved as pending if the location accuracy is low, the location reading is old, the photo is too dark or blurry, or the device reports a fake location. A pending stamp stays in your passport but doesn't count for points or the leaderboard. If you think that's wrong, tap Appeal on the place card and pick a reason; a person reviews it, which can take a few days. The stamp isn't deleted in the meantime.
It says "get a little closer"
A stamp can be pressed inside the area around the place. Move a little closer to the place on the map. Make sure location access is on, and on iPhone that "Precise Location" is on too (Settings › Karnet › Location). Location is measured more accurately in the open air.
Why do I need an account?
The map, places and routes are open without an account. Stamping needs one because your stamps are tied to your passport, your backup and your friends. You can sign up with Apple, Google or email; we don't ask for your real name, and you appear under a nickname.
The verification code didn't arrive
The code comes from info@yelkovan.ai; check your spam folder too. "Send the code again" opens after 45 seconds; at most 5 codes are sent per hour. A code is valid for 10 minutes. If you typed the wrong address, tap "Use a different email" on the code screen.
I forgot my password
Tap "Forgot password" on the email screen; a password reset link is sent to your email. If you signed in with Apple or Google, your password belongs to that account.
I got a new phone
On the new phone, sign in the same way (Apple, Google or the same email); your stamps, photos and postcards come back from your backup. The backup's latest state is shown under Settings › Account › Backup; tapping the row syncs right away.
How do I add a friend?
Your friend code (e.g. K7P4-QXMA) is under Settings › Account › Friends. Share your code, or add your friend's with "Enter a code". Nobody can add you without your code, and you can change it any time with "New code". When you've both added each other, you're mutual friends; postcards and joint stamps are only between mutual friends.
Who sees what I share?
- Everyone: everybody who added you. Friends: only your mutual friends. Only me: never sent.
- Posts, postcards and joint stamp requests appear at least 1 hour later (Settings › Privacy layers › Sharing delay: 1 hour, 3 hours or the next morning).
- If you mark places near your home or work as a "Private zone", stamps there are never shared.
- On the leaderboard, people who aren't your friends see your initial by default.
I want to block or report someone
Tap "Report" on a post or postcard and pick a reason (inappropriate content, wrong place or cheating, personal info or a face, spam); you can block the person from the same screen. Reports reach us without the reporter's identity and are reviewed. People you blocked are under Settings › Blocked users, where you can unblock them. For something urgent, you can also write to info@yelkovan.ai.
How do I turn off notifications?
Under Settings › Notifications you can turn each kind on or off: From friends, Streak and quests, On this day last year, Seasonal prints. Reminders don't arrive between 22:00 and 09:00. You can also turn notifications off in your device settings.
Location access
Karnet asks for location only while you're using the app. If you turned it off, you can turn it back on in your phone's Settings › Karnet › Location. With location off you can browse the map and look at places, but you can't stamp.
How do I change the app language?
Under Settings › Language, pick Turkish, English or the device language.
How do I get a copy of my data?
Settings › Export my data gives you all your data and your own photos as files, free.
A place's details are wrong
Write the place's name and what's wrong to info@yelkovan.ai. Place names and locations come from open data; we fix them in the next update.
Does Karnet cost anything?
No. Karnet is completely free; there are no ads, no in-app purchases and no subscriptions.
How do I delete my account?
See Karnet account and data deletion.