Map & More support
If your question isn't answered below, write to info@yelkovan.ai. Include your account's email address, your phone model and a short description of the problem, and we can help faster.
Why do I need an account?
You sign up once, before you see your plan. The account has one job: backing up your trips, so everything comes back when you change phones or reinstall the app. You can sign up with Apple, Google or email (a password and a one-time code sent to your inbox). The account is free.
I didn't get the verification code
The code comes from info@yelkovan.ai and is valid for 10 minutes. Check your spam folder. You can ask for a new code after 45 seconds; at most 5 codes are sent per hour. If you used Apple's Hide My Email address, the email is forwarded to your real address by Apple.
I forgot my password
On the sign-up screen, type your email and tap Forgot password; a reset link is sent to your inbox. If you created the account with Apple or Google, there is no password: sign in with the same button.
Are my trips backed up? How do I move to a new phone?
While you are signed in, your changes are backed up to your account within seconds: trips, plans, bags, closet, documents, notes and photos. The time of the last backup is shown in Profile → Account → Cloud backup; tap the row to back up right away. On your new phone, sign in with the same account and everything comes back. If the phone already has other trips, the two are merged and nothing is deleted.
What happens when I sign out?
Your latest changes are backed up first, then the data on this phone is removed. Sign in with the same account and it all comes back. You can't sign out while offline, so nothing that isn't backed up gets lost.
How do I delete my account?
Profile → Account → Delete account. Deletion happens immediately and cannot be undone. Steps and what is deleted: Account and data deletion.
How do I change the app's language?
Profile → Language. Map & More is available in 45 languages. With System selected, the app follows your phone's language. Place descriptions in new plans are written in the language you pick.
How do I turn notifications on or off?
Profile → Notifications turns trip reminders on or off, and Profile → Morning plan the morning summary on trip days. Reminders are scheduled on your phone; we don't send ads or promotional notifications. If notification permission is off, turn it on in your phone's settings.
How do I add the home screen widget?
iPhone: touch and hold an empty spot on the home screen, tap Edit → Add Widget (on older versions, the + at the top left) and choose Map & More. Android: touch and hold the home screen, tap Widgets and choose Map & More. The widget counts down to your next trip; on iPhone, a live ticket appears on the lock screen on travel day.
A place in my plan is wrong, closed or missing
Day plans are prepared by AI and the places are checked against OpenStreetMap, but a place's hours, prices or whether it is open may still have changed. You can remove a stop, reorder it or add another place instead. If the app can't find places for a city, it doesn't make any up: the plan stays empty and you can try again. Tell us about a wrong place and we'll try to fix it.
Does it cost anything?
No. Map & More has no ads, no subscription and no in-app purchases. To prevent abuse there is a generous daily limit on plans and searches; if you reach it, try again the next day.