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Astronova support

If your question isn't answered below, write to info@yelkovan.ai. Telling us your device, OS version and a short description of the problem helps us help you faster.

Where is my progress saved?

If you play without signing in, your progress is saved only on this device. If you delete the game or switch devices, that progress cannot be recovered.

If you sign in with Apple or Google under Settings → Account, your progress is backed up to your account. When you sign in with the same account on another device, the progress from both devices is merged.

The emeralds I bought didn't arrive

Check your internet connection, then close and reopen the game. Each time it opens, the game re-checks purchases the store remembers but that have not been delivered yet. You can also try the "Restore purchases" button on the emerald screen. Make sure the Apple or Google account you bought with is signed in on the device.

If that doesn't fix it, write to us with the order number from the receipt the store emailed you.

I want a refund

Apple or Google takes the payment, so we can't issue refunds ourselves; please ask the store:

Can I remove banner ads?

Yes. Use "Remove banner ads" on the emerald screen to remove banner ads for good by spending emeralds. If you're signed in, this applies on every device you sign in on with the same account. Rewarded ads stay; watching them is always your choice.

How do I turn off notifications?

Turn off Settings → Daily reminders, or use your device's notification settings. Reminders are scheduled on your device, at most three a day.

You can change your pilot name in the game, and the new name also shows on the leaderboards. It can be up to 12 characters. You don't have to use your real name.

I saw an inappropriate pilot name

Email the name, which board you saw it on (All-time or Daily) and the date to info@yelkovan.ai.

How do I delete my account?

See Astronova account and data deletion.

Contact

info@yelkovan.ai