Telveli support
If your question isn't answered below, write to info@yelkovan.ai. Include your account's email address, your device and a short description of the problem, and we can help faster.
My reading didn't arrive or won't open
Readings are prepared on our server and you get a notification when they are ready. Check your internet connection, close and reopen the app, and look in your readings list. For a coffee cup reading, the cup photo needs to be sharp and well lit.
If your reading can't be prepared because of a technical error, the tokens you spent are refunded. If you don't see the refund, write to us with the reading type and the time you sent it.
How do I earn tokens?
You get free tokens each day you open the app, and bonus tokens if you open it every day of the week. You can also earn tokens by completing daily tasks and by watching rewarded ads. Watching a rewarded ad is always optional and has a daily limit. Tokens have no real-money value.
I bought Premium but it doesn't show
Make sure the Google account you used for the purchase is signed in on the device. Use "Restore purchases" on the Premium screen and reopen the app. If the problem continues, write to us with the order number from your Google Play receipt.
How do I cancel my subscription?
Subscriptions are managed in Google Play: Google Play → profile icon → Payments & subscriptions → Subscriptions → Telveli → Cancel subscription. Deleting the app does not cancel the subscription. After you cancel, Premium stays active until the end of the period you paid for.
I want a refund
Google takes the payment, so we can't issue refunds ourselves; please request one on the Google Play refund page.
I got an inappropriate or upsetting reading
Readings are generated by AI, so they can sometimes be wrong, inconsistent or inappropriate. Use the "Report" button on the reading screen, or email the reading type and date to info@yelkovan.ai. We review reports and adjust the instructions we give the AI.
How do I turn off notifications?
Telveli may notify you when a reading is ready and a few times a day with reading reminders. You can turn notifications off in your device's Settings → Apps → Telveli → Notifications.
How do I change the app language?
Go to Profile → Language and choose English, Turkish, Arabic or Hindi. Readings are written in the language you choose.
I forgot my password
Tap "Forgot password" on the sign-in screen and enter your account's email address; we'll send a password reset link. If you signed in with Google, your password is in your Google account.
How do I delete my account?
See Telveli account and data deletion.